Workplace Communication, Etiquette & Collaboration

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About Course

Course Code: CR04

Program: Career Readiness Program

Course Overview: Professional success depends on clear communication, respectful collaboration, positive workplace relationships, emotional intelligence, and constructive responses to challenges. These capabilities help students build confidence, credibility, trust, and stronger professional connections.

This course strengthens workplace communication, active listening, digital and in-person etiquette, accountability, time management, teamwork, collaboration across diverse environments, adaptability, conflict resolution, feedback, leadership communication, and professional growth.

Learning Outcomes

  • Communicate clearly and professionally in workplace environments
  • Collaborate effectively and respectfully across diverse teams
  • Demonstrate workplace etiquette, accountability, reliability, and professionalism
  • Apply emotional intelligence, adaptability, and constructive conflict-management skills
  • Build positive professional relationships, workplace trust, and leadership potential

Target Audience: Students entering internships, placements, group projects, campus roles, or early-career workplaces where professional collaboration matters.

Learning Experience: Students engage through video overviews, audio deep dives, study guides, practical examples, reflection prompts, workbook activities, applied tasks, knowledge checks, and end-of-module quizzes. Activities support verbal, written, interpersonal, and digital communication; workplace etiquette; meetings; teamwork; feedback; conflict management; and cross-cultural collaboration.

Course Structure: 5 modules / 20 lessons.

Special Feature: Every module concludes with a Putting It All Together audio deep dive that connects the key lessons and supports reflection and practical application.

Pathway Focus: Communicate professionally. Collaborate respectfully. Contribute effectively at work.

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Course Content

Course Introduction

  • CR04 Workplace Communication, Etiquette & Collaboration
    03:51

Foundations of Workplace Communication
Module Overview: Building communication confidence, clarity, professionalism, and workplace awareness. Learning Focus: Introduction to Workplace Communication Professional Communication Skills & Active Listening Digital Communication & Workplace Etiquette Building Confidence in Workplace Communication Lesson Sequence: Introduction to Workplace Communication Professional Communication Skills & Active Listening Digital Communication & Workplace Etiquette Building Confidence in Workplace Communication

Professional Etiquette & Workplace Behavior
Module Overview: Understanding professional conduct, accountability, workplace culture, and credibility. Learning Focus: Professional Etiquette & Workplace Expectations Accountability, Reliability & Professional Responsibility Time Management, Organization & Workplace Discipline Building Professional Credibility & Workplace Trust Lesson Sequence: Professional Etiquette & Workplace Expectations Accountability, Reliability & Professional Responsibility Time Management, Organization & Workplace Discipline Building Professional Credibility & Workplace Trust

Teamwork, Collaboration & Workplace Relationships
Module Overview: Strengthening collaboration, teamwork, relationship-building, and communication in professional environments. Learning Focus: Teamwork & Collaborative Communication Building Positive Workplace Relationships Communication Across Diverse Teams & Environments Professional Networking & Workplace Collaboration Lesson Sequence: Teamwork & Collaborative Communication Building Positive Workplace Relationships Communication Across Diverse Teams & Environments Professional Networking & Workplace Collaboration

Emotional Intelligence, Conflict Management & Adaptability
Module Overview: Helping students manage workplace emotions, challenges, feedback, and professional resilience. Learning Focus: Emotional Intelligence & Professional Self-Awareness Managing Workplace Stress, Pressure & Adaptability Conflict Resolution & Difficult Conversations Feedback, Professional Growth & Workplace Resilience Lesson Sequence: Emotional Intelligence & Professional Self-Awareness Managing Workplace Stress, Pressure & Adaptability Conflict Resolution & Difficult Conversations Feedback, Professional Growth & Workplace Resilience

Workplace Leadership, Professional Growth & Career Success
Module Overview: Preparing students for long-term workplace success, leadership, employability, and career growth. Learning Focus: Leadership Communication & Professional Presence Continuous Learning & Workplace Growth Mindset Career Adaptability & Long-Term Professional Success Creating a Workplace Success & Professional Growth Plan Lesson Sequence: Leadership Communication & Professional Presence Continuous Learning & Workplace Growth Mindset Career Adaptability & Long-Term Professional Success Creating a Workplace Success & Professional Growth Plan

Learning Resources

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