Decision Making, Communication & Conflict Resolution

Wishlist Share

About Course

Course Code: SL04

Program: Student Leadership & Personal Development

Course Overview: Students make decisions, communicate with others, solve problems, and manage disagreements across academic, social, leadership, and professional settings. Doing this effectively requires clear thinking, emotional awareness, respectful communication, and confidence in difficult situations.

This course strengthens critical thinking, structured decision-making, active listening, interpersonal and digital communication, negotiation, collaborative problem-solving, emotional control, conflict resolution, feedback, and relationship-building skills.

Learning Outcomes

  • Apply structured decision-making and critical-thinking skills
  • Communicate clearly and respectfully using active listening and emotional awareness
  • Manage conflict and challenging conversations constructively and professionally
  • Apply negotiation and collaborative problem-solving strategies
  • Strengthen interpersonal communication and relationship-building skills

Target Audience: Students managing decisions, communication, teamwork, negotiation, or conflict across academic, social, leadership, and professional settings.

Learning Experience: Students engage through video overviews, audio deep dives, study guides, practical examples, reflection prompts, workbook activities, applied tasks, knowledge checks, and end-of-module quizzes. Activities support structured decisions, active listening, respectful communication, negotiation, collaborative problem-solving, emotional control, and constructive conflict resolution.

Course Structure: 5 modules / 20 lessons.

Special Feature: Every module concludes with a Putting It All Together audio deep dive that connects the key lessons and supports reflection and practical application.

Pathway Focus: Think clearly. Communicate respectfully. Resolve conflict constructively.

Show More

Course Content

Course Introduction

  • SL04 Decision Making, Communication & Conflict Resolution
    04:21

Foundations of Decision Making & Communication
Module Overview: Understanding communication, decision making, emotional intelligence, and interpersonal awareness. Learning Focus: Understanding Communication & Decision Making Emotional Intelligence & Self-Awareness in Communication Critical Thinking & Responsible Decision Making Communication Styles, Listening & Understanding Others Lesson Sequence: Understanding Communication & Decision Making Emotional Intelligence & Self-Awareness in Communication Critical Thinking & Responsible Decision Making Communication Styles, Listening & Understanding Others

Effective Communication & Relationship Skills
Module Overview: Developing communication confidence, clarity, empathy, and interpersonal effectiveness. Learning Focus: Verbal, Nonverbal & Digital Communication Active Listening, Empathy & Respectful Interaction Confidence, Public Speaking & Presentation Skills Building Healthy Relationships & Positive Communication Habits Lesson Sequence: Verbal, Nonverbal & Digital Communication Active Listening, Empathy & Respectful Interaction Confidence, Public Speaking & Presentation Skills Building Healthy Relationships & Positive Communication Habits

Conflict Resolution & Problem Solving
Module Overview: Managing disagreement, emotional reactions, problem solving, and constructive communication. Learning Focus: Understanding Conflict & Emotional Reactions Conflict Resolution & Difficult Conversations Collaborative Problem Solving & Negotiation Skills Stress Management, Emotional Control & Communication Under Pressure Lesson Sequence: Understanding Conflict & Emotional Reactions Conflict Resolution & Difficult Conversations Collaborative Problem Solving & Negotiation Skills Stress Management, Emotional Control & Communication Under Pressure

Team Communication, Collaboration & Leadership
Module Overview: Strengthening teamwork communication, collaboration, feedback, and leadership communication skills. Learning Focus: Team Communication & Collaborative Thinking Giving & Receiving Constructive Feedback Leadership Communication & Influence Diversity, Inclusion & Communication Across Differences Lesson Sequence: Team Communication & Collaborative Thinking Giving & Receiving Constructive Feedback Leadership Communication & Influence Diversity, Inclusion & Communication Across Differences

Future Communication Skills & Lifelong Growth
Module Overview: Preparing students for future workplace communication, adaptability, professionalism, and lifelong development. Learning Focus: Professional Communication & Workplace Readiness Adaptability, Digital Communication & Future Skills Ethical Communication & Responsible Leadership Creating a Personal Communication & Growth Plan Lesson Sequence: Professional Communication & Workplace Readiness Adaptability, Digital Communication & Future Skills Ethical Communication & Responsible Leadership Creating a Personal Communication & Growth Plan

Learning Resources

Earn a certificate

Add this certificate to your resume to demonstrate your skills & increase your chances of getting noticed.

selected template

Student Ratings & Reviews

No Review Yet
No Review Yet